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Contact Technical Support


If you are having an issue with your username or password, or other technical issue, please call our technical support line at 617-559-8057.

Have you forgotten your password or your MyHealth Online ID (username)?
Please see our Frequently Asked Questions for answers to common questions, such as proxy access.


If you have a question that relates to your health, medical record, or an appointment, please log into your MyHealth Online account and send a message using the "Ask A Question" option in the Messaging activity, or call your provider.

For questions related to billing or statements, please log into your MyHealth Online account and "Contact Billing Support" or call the Patient Billing Call Center at 800-898-7980, Monday-Friday 8:00AM-4:30PM.




For more information, you may contact the following:  
Billing/Statement Inquiries 800-898-7980
Medical Records 781-292-7700
Patient Registration 800-249-1767